Frequently Asked Questions
How do I use the products?
Please visit the How to Use page.
Does this replace calcium or multivitamin dustings?
No! These products are not intended to replace proper insect dustings. Please continue to use calcium and multivitamin as per your regiment.
When will my order ship?
Shipping typically takes place 1-3 business days after your purchase. All tracking information is sent via email once the label is purchased.
If you have any issues with shipping please reach out.
I have no control of your package once I ship!
My order is missing/stuck in transit, now what?
I have no control of your package once I ship!
If your order is showing as delivered but hasn’t been received, you can file a claim with USPS (or whatever carrier you utilized). All orders have insurance up to $100, so your entire order should be covered without issue!
If you get a confirmation, but it hasn’t been scanned please message me directly. This is a very rare occurrence, but sometimes a package doesn’t get scanned by my postman on accident.
Can I order a customized product?
Yes! If you have something specific you are looking for please reach out to me so we can work on a customized formula that's tailored to your pet. Examples include:
- Additional ingredients to boost liver/kidney function
- Removing a certain ingredient based on known allergies
- I even made my own custom blend for my rescue dragon with Muscular Dystrophy!
What will work best?
Every reptile is unique in their own way! There is no “best product” among my collection.
How does Free Shipping Work?
Any order over $55 will get free domestic shipping - equivalent of $5.25 USD off. For international orders, the discount will still be applied but you are responsible for covering the additional cost.
